> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.ecall-messaging.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Groups

**How do I move a group into another folder?**

In the details section of the group choose the required folder and click 'Save'.

**Can I deactivate a number within a group?**

Yes. To deactivate a number enter a minus sign before the number (e.g. -079 543 72 93).

**How do I compose a new group?**

Type in each number in the number list on a new line (use the Return key for a line-break). Additionally prepared number lists in Excel, for example, can simply be copied and pasted into the number list.

**Do I have to enter telephone numbers in international formats?**

For mobile numbers in Switzerland, Germany and Austria international dial codes are not needed - eCall recognizes the message service automatically. Mobile numbers for other countries require the dial code either as +XXX or 00XXX (e.g. +39 or 0039 for Italy, +358 or 00358 for Finland).

**How do I save additional information about a number?**

After the number, enter a semi-colon and any required additional information (e.g. the name of a group member).

Example: +41 79 123 45 67;John Smith