Access via text message: General information

Even without internet access you always have access to your eCall contact addresses. As an example you send a text message to a group or initiate a fax message. All stored contacts in your eCall account are accessible in this way. You can also execute any message by using a direct number.

Important:

To access your eCall addresses, you must define your valid mobile number under 'Account settings' -> 'Personal data' -> 'Mobile'.
You must also tick the option under 'Account settings' -> 'General settings' -> 'I wish to receive text message from mobile phones'.
Your mobile number must be correctly entered under 'Settings' -> 'Personal Settings'. Access to your eCall account via text message is only valid with this number.

Sending a text message to a person or a group

If you want to send a text message from your mobile phone to a person or group in your eCall address book you need to proceed as follows:

Enter the name of the person or group before the message text.
First enter the last name followed by the first name of a person from the address book.
Enter a question mark directly before and after the name. There must not be a space between the last and first name e.g.: ?millerjohn?Match starts at 7:00 PM
Send the message to the following number: +41 76 333 20 20

Note:

The capitalization of the recipient's identification doesn't matter. If a recipient ID is invalid (person or group not found in address book or recipient number invalid) no message will be transmitted at all.

You can also enter any valid mobile number instead of a person or group name.
For callback information the number defined under 'Account settings' -> 'General settings' -> 'Callback number for voice or text message' will be used.

Sending a fax message to a group

You can send a fax message from your mobile phone to a group listed in your eCall address book as follows:

Enter the group name before the message text. '' (an asterisk) must be entered directly before and after the name. E.g.: bowlingclubTurnament postponed to 8 p.m.
Send the message to the following number: +41 76 333 20 20

Note:

If a recipient ID is not valid (group not found in address book or recipient number invalid) no fax message will be transmitted at all.

You also can type any valid fax number instead of a group name.
For callback information the names defined under 'Account settings' -> 'Personal data' -> Last name and First name will be used.

Sending voice messages to a person or a group

You can send a voice message from your mobile to a person or group in your address book as follows:

Enter the name of the person or group before the message text. The pound symbol '#' must be entered directly before and after the name.
First enter the last name of recipient followed by the first name. There cannot be a space between the last and first name (Miller John -> millerjohn or tennis club -> tennisclub).
Send the text message to the following number: +41 76 333 20 20
E.g.: #tennisclub#Match starts at 7 p.m. In this example all members of the group 'tennisclub' will receive a voice message 'Match starts at 7 p.m.'.
E.g.: #millerjohn#Match starts at 7 p.m. John Miller will receive the voice message on his mobile number.

Note:

The capitalization of the recipient's identification doesn't matter. If a recipient ID is not valid (person or group not found in address book or recipient number invalid) no message will be transmitted at all.
You can also enter any valid mobile or fixed network telephone number instead of a person or group name.
For callback information the names defined under 'Account settings' -> 'Personal data' -> Last name and First name will be used.

Updated on: 21/07/2023